Maas Sports Website Fulfillment Policy
At Maas Sports, we are committed to providing exceptional service to our customers. Our website fulfillment policy outlines the terms and conditions regarding the processing, shipping, and delivery of orders placed on our website. By making a purchase through our website, you agree to adhere to the following policies:
Order Processing:
- Order Confirmation: Upon placing an order on our website, you will receive an order confirmation email containing details of your purchase. Please review this confirmation email carefully to ensure accuracy. If you notice any discrepancies, please contact our customer service team immediately.
- Order Verification: In certain cases, we may need to verify your order information before processing it. This may include confirming payment details or contacting you for additional information. Your order will be processed once verification is complete.
- Order Changes and Cancellations: We understand that circumstances may change after placing an order. While we strive to accommodate order modifications or cancellations, please note that once an order has been processed and shipped, we may not be able to make changes. Please contact our customer service team as soon as possible if you need to make any changes to your order.
Shipping:
- Shipping Methods: We offer various shipping methods to accommodate your needs, including standard and expedited shipping options. Shipping costs and delivery times may vary depending on your location and the shipping method selected during checkout.
- Shipping Addresses: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to update your shipping address after placing an order, please contact our customer service team as soon as possible.
- Shipping Delays: While we make every effort to process and ship orders promptly, please note that occasional delays may occur due to factors beyond our control, such as inclement weather, carrier issues, or high order volumes. We appreciate your patience and understanding in such situations.
Delivery:
- Delivery Confirmation: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online.
- Delivery Attempts: Please ensure that someone is available to receive the package at the shipping address provided during the estimated delivery window. If the carrier is unable to deliver the package on the first attempt, they may make subsequent attempts or leave a delivery notification with further instructions.
- Lost or Stolen Packages: Maas Sports is not responsible for lost or stolen packages after they have been successfully delivered to the address provided. If you have concerns about the security of your delivery location, we recommend selecting a shipping option with signature confirmation or arranging for delivery to a secure location.
Returns and Exchanges:
For information regarding returns and exchanges, please contact us via email at [email protected].
Contact Us:
If you have any questions or concerns about our website fulfillment policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with Maas Sports is enjoyable and hassle-free.
Note: Maas Sports reserves the right to update or modify this fulfillment policy at any time without prior notice. Please review this policy periodically for any changes or updates.